It’s been a rough weekend for airline passengers.
Airlines canceled and delayed more than 10,000 Saturday and Sunday flights because of storms in Florida and a technology issue at Southwest Airlines, stranding travelers across the country and creating long wait times to reach airline customer service. More than 3,200 flights have been canceled and 7,000 flights delayed this weekend, according to flight tracker FlightAware.
The flight woes come during the busy spring break travel season and at a time when travel is surging because of pent-up demand from the pandemic.
Southwest, the nation’s largest domestic carrier, was the hardest hit in terms of the number of flights. The airline canceled 520 Saturday flights, or 14% of its operation, and 396 Sunday flights.
In addition to the weather, Southwest said it had intermittent technology issues early Saturday that hurt the airline.
Southwest, the nation’s largest domestic carrier, has previously said about 40% to 50% of its planes fly through Florida on any given day.
Budget airline Spirit, which has its headquarters and largest hub in Fort Lauderdale, has had the highest percentage of weekend cancellations. The airline canceled 27% of its Saturday flights and so far has canceled 24% of its Sunday flights, according to FlightAware.
BUDGET AIRLINE MERGER: Spirit, Frontier to merge
JetBlue Airways canceled 25% of its Sunday flights after canceling 15% of its flights on Saturday, according to FlightAware.
American Airlines canceled 364 Saturday flights and 211 Sunday flights.
American spokesperson Yamlque Murillo said the airline was still recovering from the impact of the Florida storms.
Passengers on all airlines should check their flight status before heading to the airport Sunday.
Do I get a refund if my flight is cancelled?
Travelers whose flights are canceled by the airline are due a refund and not just a travel credit, regardless of the reason for a flight.
The problem for many travelers in those situations, however, is that they still need to get home or to their destination and the refund won’t cover pricey last-minute flights on other airlines. In those cases, the only option is to accept the next available flight the airline offers, even if it’s not the same day.
‘It’s been a day’: Southwest passenger scrambles to find new flight
Texas attorney Erin Chancellor was due to fly from Austin to Greenville, South Carolina, early Sunday for a work conference in Asheville, North Carolina.
Late Saturday, she received a text alert about a flight change. Chancellor won when she saw the 5:15 am departure, an hour earlier than her original departure time, and a later arrival due to a five-hour layover.
That wasn’t the worst part.
The new flight Southwest put her on was for Monday.
“I was like, oh, this is definitely not going to work,” she said. “The biggest day (at the conference) is tomorrow.”
Chancellor, who has Southwest’s top frequent flyer status, spent 90 minutes on hold with Southwest’s priority customer service line before hanging up and reaching out via Twitter.
Southwest didn’t have any available flight options that would get her anywhere near Asheville by late Sunday so she asked for a refund of her $350 ticket and started searching for tickets on other airlines.
The best she could find: $650 roundtrip on Delta Air Lines to Atlanta. She is spending several hours of her 37th birthday on her driving to Asheville. She got one of the last available rental cars in Atlanta, but the price was steep: $600, double the price she was going to pay for a car out of Greenville.
“It’s been a day,” she said.
KNOW YOUR RIGHTS: Here’s what airlines owe you if a flight is canceled or delayed